Tag: agent experience

Are Microskills the Key to Surviving the Bots?

Mike Dershowitz -

Contact Center Challenges and Priorities for 2020

Lori Bocklund -
Contact Center Pipeline Magazine, January 2020

Improving the Agent Experience

Susan Hash -
Digital Colleagues: Friend or Foe?

Digital Colleagues: Friend or Foe?

Pipeline Guest Post -
The Ugly Truth About Customer Service Agent Occupancy in the Call Center

Punctuality Is the Soul of Business

Kathleen Peterson -
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