Verint CX Automation
Turn Your Order Desk into an Inside Sales Team

Turn Your Order Desk into an Inside Sales Team

Imagine you are a frontline employee at a company’s order desk. For years, you answered the inbound phone queue and took orders from vendors....
Seven Tips for Call Center Upselling

7 Tips for Effective Upselling

I have had the same home phone provider for 25 years. I subscribed to that same company’s Internet service 18 years ago. Three years...
Contact Center Pipeline Blog