Turn Your Order Desk into an Inside Sales Team

Turn Your Order Desk into an Inside Sales Team

Imagine you are a frontline employee at a company’s order desk. For years, you answered the inbound phone queue and took orders from vendors. Your job success was measured by input accuracy and talk...
Seven Tips for Call Center Upselling

7 Tips for Effective Upselling

I have had the same home phone provider for 25 years. I subscribed to that same company’s Internet service 18 years ago. Three years ago, I became a mobile phone customer with that same...
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