Seven Tips for Call Center Upselling

7 Tips for Effective Upselling

I have had the same home phone provider for 25 years. I subscribed to that same company’s Internet service 18 years ago. Three years ago, I became a mobile phone customer with that same...
Turn Your Order Desk into an Inside Sales Team

Turn Your Order Desk into an Inside Sales Team

Imagine you are a frontline employee at a company’s order desk. For years, you answered the inbound phone queue and took orders from vendors. Your job success was measured by input accuracy and talk...
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