Is Outbound Telesales Making a Comeback?

Is Outbound Telesales Making a Comeback?

The death knell for outbound telesales has sounded countless times over the years. Aggressive cold-calling practices, fraudsters, scam artists, relentless robocalls… it’s easy to see why telemarketing’s much-maligned reputation has been dominated by images...
Call Center Outsourcing Decisions

The Outsourcing Decision

Contact center outsourcing is multibillion-dollar business utilized by tens of thousands of organizations. Those numbers alone make it pretty clear just how viable this option is for those of us running contact centers. While...
Contact Center Pipeline Blog