Outbound

The relentless surge of robocalls has inundated Americans to the point of exhaustion. In 2024 alone, we estimate that Americans received more than 70...

Jennifer kicks off our Top Five Posts in July by sharing how AI can be used to prevent agent attrition by identifying agent burnout...before...

Contact centers face a range of issues today. And with customer demands evolving as fast as new technologies, it’s safe to say there is...

The ability to be sent and to have received timely, information-rich, targeted, and actionable outbound communications is critical for customers and the customer experience...

As soon as 9 am came around, my palms felt sweaty and there was an unease in the pit of my stomach. Because that...

Customers want to be contacted, but how that is done will shape their impressions of organizations and ultimately their loyalty. Being alerted to a new...

Selling a product or service over the phone isn’t easy—ask anyone who’s ever done it for a living. But businesses of all types and...