Looking Beyond the Wrinkles
Ageism is arguably the oldest (in more ways than one), most pervasive, and cruelest form of stereotyping, prejudice, and discrimination. It signifies that the individual in question is no longer a contributing, hence valuable...
Is Your Diversity Being Held Hostage?
There’s never been a bigger push to eliminate discriminatory hiring practices in the workplace than there is today. With good reason too.
Discriminatory hiring practices are wrong from human and ethical perspectives, are bad...
The Benefits of Prioritizing Employee Needs
The unemployment rate for people with disabilities is, according to the United Nations, at and over 50% in industrialized countries alone, meaning organizations are missing out on a significant source of strong talent and...
Reinventing Hiring for Speed
Operating a high performing contact center before the COVID-19 pandemic was hard, but now, it’s gotten even harder.
Coming out of the height of the pandemic, 68% of customer service leaders note that customer...
