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Reinventing Hiring for Speed

Pipeline Guest Post - May 24, 2023

Operating a high performing contact center before the COVID-19 pandemic was hard, but now, it’s gotten even harder. Coming out of the height of the pandemic, 68% of customer service leaders note that customer...

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How to Succeed in the New Normal

Customer Experience Mark Brody - May 25, 2023

In a business world that’s becoming increasingly digital, how...

Reinventing Hiring for Speed

Hiring Pipeline Guest Post - May 24, 2023

Operating a high performing contact center before the COVID-19...

The Virtual Shift

Customer Experience Brendan Read - May 23, 2023

Unified communications and collaboration (UCC) applications can be considered...

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