Verint CX Automation
Reinventing Hiring for Speed

Reinventing Hiring for Speed

Operating a high performing contact center before the COVID-19 pandemic was hard, but now, it’s gotten even harder. Coming out of the height of the pandemic, 68% of customer service leaders note that customer...
The Benefits of Prioritizing Employee Needs

The Benefits of Prioritizing Employee Needs

The unemployment rate for people with disabilities is, according to the United Nations, at and over 50% in industrialized countries alone, meaning organizations are missing out on a significant source of strong talent and...
Is Your Diversity Being Held Hostage?

Is Your Diversity Being Held Hostage?

There’s never been a bigger push to eliminate discriminatory hiring practices in the workplace than there is today. With good reason too. Discriminatory hiring practices are wrong from human and ethical perspectives, are bad...
Looking Beyond the Wrinkles

Looking Beyond the Wrinkles

Ageism is arguably the oldest (in more ways than one), most pervasive, and cruelest form of stereotyping, prejudice, and discrimination. It signifies that the individual in question is no longer a contributing, hence valuable...
Make Unlearning and Adapting a 2024 Resolution

Make Unlearning and Adapting a 2024 Resolution

New year, new goals, new learning: and lots of unlearning! The challenge to find top-tiered, engaged talent has never been tougher than this point in time. I have recruited for close to 20 years and...
Contact Center Pipeline Blog