What Is The New Normal?
The COVID-19 pandemic that hit over three years ago disrupted most every facet of life: including how - and where - customers and employees...
Collaboration: Distinguishing the Buzz from the Buzzword
For decades, people have used the term “collaboration” to mean many things—from sharing intelligence and resources with allied nations during wars and peacekeeping missions,...
Pushing the Project Pause Button
I don’t know about you, but I love my pause button so much that I pay my cable company insane amounts of money monthly...
Creating a Collaborative Virtual Team
The percentage of people working from home has grown exponentially in recent years. New technologies make it so much easier for remote workers to...
The Key to Great Customer Service: Collaboration
When it comes to creating an exceptional service culture, nothing is more important than a team’s ability to collaborate well. Both the agent and...
The Power of Collaboration
In our centers, vast amounts of useful content and ideas exist in the minds of our agents. Collaboration is, of course, hardly a new...
Tips for Communicating with a Global Team
Globalization has become a key growth driver for many organizations—and it’s a trend that will continue to increase. Research by The Hackett Group has...
Communicating Customer-Centric Change
Becoming a customer-centric organization typically requires a culture change that must be driven from the top. A collaborative approach that involves a close partnership...
