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Outbound Calling in Todays Contact Center

Outbound Calling in Today’s Contact Center

As a channel, outbound occupies a somewhat quiet place in our industry. Total volume is lower than inbound for most of us, and its...
The Contact Center Outbound Welcome Call

The Welcome Call

In my last post, I looked at a few Do's and Don'ts of Proactive Contacts. Not sure how to get started with proactive work?...