Tag: transparency
After the Pandemic: How to Bring Back the Contact Center
The coronavirus (COVID-19) pandemic has caused unprecedented disruption across nearly every line of business, and contact centers are no exception. In times like these,...
Inside View: Jerri Pigg-Shoemake, WPS Government Health Administrators
In the complex world of Medicare administration, no one understands the need to deliver quick, accurate and up-to-date information to program providers better than...
Contact Center Executive Outlook on Employee Engagement
Employee engagement continues to top the lists of management challenges—and with good reason. It’s a complex issue that directly influences the business—positively or negatively—through...
