Verint CX Automation

Tag: training

Keeping Remote Agents Passionate About Their Jobs

Keeping Remote Agents Passionate About Their Jobs

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Ready for the Next Disaster?

Ready for the Next Disaster?

Brendan Read -
The Three Key Customer Service Trends

The Three Key Customer Service Trends

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Remotely Engaging

Remotely Engaging

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How AI Can Help Solve Hiring Challenges

How AI Can Help Solve Hiring Challenges

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The Irony of CX … Vision or Hallucination?

The Irony of CX … Vision or Hallucination?

Kathleen Peterson -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in April

Linda Harden -
Gazing at the Staffing Crystal Ball

Gazing at the Staffing Crystal Ball

Brendan Read -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in February

Linda Harden -
Turn Training into a Competitive Advantage

Turn Training into a Competitive Advantage

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The Re-Invention of the Telephone Center

The Re-Invention of the Telephone Center

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Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in November

Linda Harden -
Is Your Contact Center Overexercised?

Is Your Contact Center Overexercised?

Kathleen Peterson -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in October

Linda Harden -
Strategies for Managing Remote Call Center Teams – Part 1

Strategies for Managing Remote Call Center Teams – Part 1

Mark Pereira -
Improve Productivity, Improve ROI

Improve Productivity, Improve ROI

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Orchestrating the Agent Experience

Orchestrating the Agent Experience

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Customer Experience

Customer Experience … Rules of Engagement

Kathleen Peterson -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in July

Linda Harden -
Coaches Need Coaching Too!

Coaches Need Coaching Too!

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