Tag: technology selection
Managing Through COVID-19: A Roundup of Tips, Tools and Tech for Contact Centers
We are finally at the end of a turbulent 2020. It has been quite a journey—with many more months of market uncertainty and workplace...
Selecting the Right Technology Partner Should Be at the Top of Your Decision Criteria
A CCaaS Solutions Provider's CEO Offers His Thoughts on the 2018 Contact Center Technology Survey Findings As the second line of the 2018 Contact Center...
Chart a Clear Course for Technology Selection
Technology selections without strategy, requirements and criteria are like rudderless ships that roam the sea of options without docking at the right ports. Some...
