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Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in January

A cold, dark January has translated into more time spent reading industry blogs. Pipeline readers kicked off the new year by browsing forward-looking topics...
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in September

The Labor Day holiday kicked off the month providing business leaders with the opportunity to reflect on the contributions of their workers and the...
Ready to Promote Your Star Contact Center Agent to Supervisor

Ready to Promote Your Star Agent to Supervisor? Not so Fast

Heather had been working as a contact center agent at ABC Electric for almost 18 months when her boss approached her with exciting news....
Support for Your Customer Service Frontline Contact Center Leaders

Support for Your Frontline Leaders

You send your frontline leaders to all the requisite classes as dictated by the corporate office. You get them through the seven-part online series...
A common cause of customer service new-hire turnover in contact centers

Quick Tip: Promote Agents with the Right Qualities

While many top-performing contact center agents desire opportunities for growth and development, it doesn’t necessarily mean that they’re cut out to be supervisors or...