Tag: seasonal staff
How AI Can Make the Holidays Bright
The winter holidays aren’t always “the most wonderful time of the year” for the contact center. Time-off requests and spikes in call volume, especially...
The Secret to Training Seasonal Agents
“They are just temps,” said one contact center manager describing his seasonal agents. “They will be gone in a couple of months!” That condescending...
Seasonal Hiring
HAPPY SUMMER! It’s still hot, people are enjoying summer activities, picnics, festivals, vacations and barbecues, but for many contact centers, our season has arrived....
Managing Seasonal Call Volume
It’s every contact center’s mission: Making sure that the right resources are in the right place at the right time. Things get a little...
