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KISS Method: “Keep it Simple with Speech”

Speech analytics has gone from a trendy, cool technology to an essential software that reveals insights into customer-agent interactions. Speech solutions provide the tools...
Contact Center Vendors: A Memo About Your Demo

Contact Center Vendors: A Memo About Your Demo

Memo to the Vendor Community: We work with many clients that are interested in acquiring new technology. It is always a good sign when investments...
How to Get the Best Results from Your RFP

How to Get the Best Results from Your RFP

Request for Proposal. RFP. Frontline users and vendors alike let out a collective groan at the prospect of a long, cumbersome and painful process....
Cloud Ushers in New Rules for Contact Center Technology Selection

Cloud Ushers in “New Rules” for Technology Selection

Procurement processes are undergoing change in concert with the revolution ushered in by cloud solutions. Buyers want the benefits of advanced technology without the...