Tag: outsourcing

The Road Ahead for Auto Finance CX

The Road Ahead for Auto Finance CX

Brendan Read -
Why Recession Planning Should Start in the Contact Center

Why Recession Planning Should Start in the Contact Center

Pipeline Guest Post -
Locating Contact Centers in the New Normal

Locating Contact Centers in the New Normal

Brendan Read -

Are There Better Ways to Staff the Contact Center?

Lori Bocklund -
Is Outbound Telesales Making a Comeback?

Is Outbound Telesales Making a Comeback?

Pipeline Guest Post -
Call Center Outsourcing Decisions

The Outsourcing Decision

Jay Minnucci -
Customer Perception of Offshore Call Center versus American Call Center

Customer Perception: Offshore vs. America

Eric Berg -