Tag: outsourcing
Is Outbound Telesales Making a Comeback?
The death knell for outbound telesales has sounded countless times over the years. Aggressive cold-calling practices, fraudsters, scam artists, relentless robocalls… it’s easy to...
The Outsourcing Decision
Contact center outsourcing is multibillion-dollar business utilized by tens of thousands of organizations. Those numbers alone make it pretty clear just how viable this...
Customer Perception: Offshore vs. America
In the course of my business I speak to a few hundred contact center executives every year. One of the topics that seems to...
