Tag: outbound calling

As a channel, outbound occupies a somewhat quiet place in our industry. Total volume is lower than inbound for most of us, and its...

Guests of high-end hotels have come to expect over-the-top service from concierge staff. These well-trained individuals tap into their extensive knowledge of local services...

In my last post, I looked at a few Do's and Don'ts of Proactive Contacts. Not sure how to get started with proactive work?...

In many contact centers, proactive contacts seem to function as “filler work”—an activity that gets done when there is some down time (which, of...