Tag: omnichannel experience
CX Satisfaction Starts with Your Brand Advocates
Customer Experience is top of mind with contact center professionals, as the industry dives deeper into digital transformation. It’s a great time for organizations...
Leveraging Digital Channels, Part 2: Adapt to Your Customers’ Changing Preferences
Matt Wilbanks understands what it’s like to try to retain customers who never reach out when there’s a problem. As CEO and co-founder of...
Leveraging Digital Channels, Part 1
There is no question that skilled agents offer the best opportunity to save unhappy customers who are at risk of leaving. But how do...
