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Contact Center Nation

Contact Center Nation

Contact Center Nation is where passionate fans of the customer experience come to learn, share, connect and collaborate. We bring dynamic groups of Contact...
Contact Centers Need to Connect the Customer Journey

Lateral Moves: Another Path to Career Success

Since there are a finite number of management positions available within the contact center, some centers help their career-minded agents to gain skills and...
Call-Center-Inside-View-Feature

Inside View: Cassidy Klundt, Sitel

It has often been said that the most effective leaders are lifelong learners. They are driven to continually develop their skills and abilities, and...