Tag: interactive voice response
What to Do When Your IVR Goes Out of Support
As some folks gaze into the future, they see a world filled with smartphones where users routinely text instead of call. With that in...
Enhancing Phone Self-Service: “IVR with a Brain”
Poorly designed IVR applications have been frustrating callers for years—and in too many cases, alienating customers rather than providing a quick and easy way...
