Tag: interactive voice response
Say Goodbye to Agent Turnover, Not Your Agents
If you’ve ever managed a call center, chances are you’re familiar with the constant cycle of agent churn. You invest time and money into...
What to Do When Your IVR Goes Out of Support
As some folks gaze into the future, they see a world filled with smartphones where users routinely text instead of call. With that in...
Enhancing Phone Self-Service: “IVR with a Brain”
Poorly designed IVR applications have been frustrating callers for years—and in too many cases, alienating customers rather than providing a quick and easy way...
