innovation | Contact Center Pipeline Blog

The Role of Contact Center Agents in Product Innovation

Pipeline Guest Post - Jul 21, 2021

Innovation: What’s the Right Amount for Your Contact Center?

Pipeline Guest Post - Jan 21, 2020

Inside View: Jerri Pigg-Shoemake, WPS Government Health Administrators

Susan Hash - Jul 11, 2019

Inside View: Ciena Corporation

Susan Hash - Jun 16, 2016

Inside View: Vivint Smart Home

Susan Hash - May 10, 2016

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Is It the End of the Cold Call?

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We’ve all been there. The landline rings unexpectedly or...

Welcome to the Metaverse

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There has been much buzz lately about the metaverse...

Maximize Call-Back Technology and Thrive!

Customer Experience Pipeline Guest Post - Mar 21, 2023

Some call it the new normal. However you describe...

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