Tag: flexible scheduling

Say what you will about the gig economy, the concept holds high appeal for contact center agents who crave more control over their schedules....

When you find someone in a contact center who is passionate about schedule adherence, it’s a good bet he/she is (or once was) a...

Although there is some difference of opinion about exactly what the term “work-life balance” means, Dolly Parton, in her classic comedy “9 to 5,”...

Most companies—and contact centers—have traditionally operated on the principle that the rules of the workplace always outweigh the needs of employees. Few companies have...