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Tag: customer feedback

How the New Normal Impacts Retail

How the New Normal Impacts Retail

Pipeline Guest Post -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in February

Linda Harden -
Ensuring Agent Performance and Engagement

Ensuring Agent Performance and Engagement

Mike Aoki -

What Is Your Customer-Centric DNA?

Janet LeBlanc -

How to Apply Predictive Analytics to Post-COVID Recovery, Part 2

Susan Hash -

How to Apply Predictive Analytics to Post-COVID Recovery, Part 1

Susan Hash -

How to Write a Five-Star Response to a One-Star Rating or...

Leslie O'Flahavan -
7 Steps to Superior CX

7 Steps to Superior CX

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Inside View: Fannie Mae

Inside View: Fannie Mae

Susan Hash -
3 Tips for Embracing an Agile Approach to Digital Transformation

3 Tips for Embracing an Agile Approach to Digital Transformation

Pipeline Guest Post -
Customer Satisfaction Survey Erosion

Customer Satisfaction Survey Erosion

Jay Minnucci -
Are You Listening? Yes I Am. Great, Now Act on What You Heard from Me!

Are You Thankful for Your Customer Feedback Tool?

Sponsored Post -
Don't Equate Silence with Satisfaction

Don’t Equate Silence with Satisfaction

Sponsored Post -
3 Contact Center Technology Tips for Better Assisted Self Service

Getting Closer to the Customer

Jay Minnucci -
A key consideration for your social customer service team

Giving Customers a Voice in Quality Monitoring

Susan Hash -
Call-Center-Inside-View-Feature

Inside View: HomeServe USA

Susan Hash -
lost art asking questions

Add Customer Feedback to the Quality Program

Susan Hash -
lost art asking questions

Lost Art of Asking Questions Is Priceless

Jim Rembach -
Retaining vs Defecting Customers

When Retaining Customers Is Worse Than Defecting Customers

Jim Rembach -

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