Verint CX Automation

Tag: customer feedback

Harnessing the Power of Data and Analytics - Part 2

Harnessing the Power of Data and Analytics – Part 2

Pipeline Guest Post -
Is CX Improving? Or Declining?

Is CX Improving? Or Declining?

Brendan Read -
Ensuring Quality in Anxious Times

Ensuring Quality in Anxious Times

Brendan Read -
Dissatisfied Customers, Unsatisfactory Responses?

Dissatisfied Customers, Unsatisfactory Responses?

Brendan Read -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in June

Linda Harden -
How Exceptional Service Drives Business Success

How Exceptional Service Drives Business Success

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Learning from the Customers

Learning from the Customers

Brendan Read -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in May

Linda Harden -
Taking the VoC Road

Taking the VoC Road

Mark Pereira -
Hearing (and Understanding) the Customers

Hearing (and Understanding) the Customers

Brendan Read -
Better Automation Makes Better Agents

Better Automation Makes Better Agents

Pipeline Guest Post -
Raise Your Voice!

Raise Your Voice!

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Hearing Changes in the Customer Voice

Hearing Changes in the Customer Voice

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Opportunities for Contact Centers

Opportunities for Contact Centers

Pipeline Guest Post -
How the New Normal Impacts Retail

How the New Normal Impacts Retail

Pipeline Guest Post -
Contact Center Pipeline Top 5 Blog Posts

Top 5 Posts in February

Linda Harden -
Ensuring Agent Performance and Engagement

Ensuring Agent Performance and Engagement

Mike Aoki -

What Is Your Customer-Centric DNA?

Janet LeBlanc -

How to Apply Predictive Analytics to Post-COVID Recovery, Part 2

Susan Hash -

How to Apply Predictive Analytics to Post-COVID Recovery, Part 1

Susan Hash -
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