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Biden Administration Impact on Contact Centers

As I write this on January 20, 2021, Joseph R. Biden is being sworn in as our 46th president. Turning the page to the...
Management Base Pay Flat, But Increase in Bonus Potential

Management Base Pay Flat, But Increase in Bonus Potential

Despite the growing significance placed on analytics skills and a multichannel orientation for contact center leadership, as well as high demand for management and...
Contact Center Pipeline Blog