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Contact Center Pipeline Blog
Pipeline Blog
Our Authors
Issues
Inside View
ExecTalk Video
Quick Tips
Sponsored Posts
Popular Topics
Agent Engagement
Customer Experience
Staffing
Technology
Magazine
Directory
Contact Us
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Contact center economics
Tag: contact center economics
When People Are Your Business, Behavior Is Your Product
Mike Dershowitz
People are more than cogs in a machine. Like it or not, a person’s history and current situation drives behavior more than workplace rules....
Contact Center Pipeline Blog
