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Biden Administration Impact on Contact Centers

As I write this on January 20, 2021, Joseph R. Biden is being sworn in as our 46th president. Turning the page to the...

Consumers Demand More Data Privacy Protections—California Responds

If you have never experienced a data breach of your private information, you are likely in the minority. According to the Consumer Protection Bureau,...
Contact Center Thieves and Holiday Hackers

Thwarting Thieves and Hindering Holiday Hackers

Holiday spending and the quickly evolving ways people buy and sell things was on my mind on a recent trip that took me through...
Contact Center Pipeline Blog