Tag: call center reporting

Analytics-Infused Training: How to Nurture Agent Growth and Customer Happiness

Pipeline Guest Post -

Please Don’t Shoot the Messenger!

Kathleen Peterson -
Planning in the Contact Center

Plan and Measure = Pleasure

Kathleen Peterson -

Contact Centers: The Secret to Business Intelligence

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Rethinking Contact Center Metrics

Rethinking Contact Center Metrics: The Problem with Averages

Susan Hash -
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