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A More Cost Efficient Contact Center in 2018

To a More Cost-Efficient 2018

Many of you reading this are likely in the throes of it right now: the annual budgeting process. You are being pressured to “do...
Prepping for Next Years Call Center Budget

Prepping for Next Year’s Budget

Summer in the Northern Hemisphere is just about here, and that means warm weather, vacations and the opportunity to enjoy the great outdoors. For...
Training Budget Part2

The Cost of Attrition

It’s been a busy few weeks, so I wanted to follow up on a couple of questions I received at the SWPP Conference around...