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Fraud Prevention in the Contact Center

Build Your Strategy for Authentication and Fraud Prevention

Optimizing authentication and preventing fraud are hot topics in the industry. Knowledge Based Authentication (KBA) has been the approach for most centers until now;...
Fraud Prevention in the Contact Center

Fraud Prevention

“Bad guys” seem to be lurking around every corner these days. Whether you are a financial institution protecting people’s money and identities or are...
Welcome to Our Contact Center

Welcome to Our Contact Center!

You barely started reading this article, and you are already forming an opinion about it. Most importantly, you are deciding whether or not it...