Tag: agent turnover
Top 5 Posts in September
What was top of mind this month for Pipeline blog readers? Not surprisingly, many were interested in looking ahead to learn which near- and...
Continuous Learning in an Age of Continuous Turnover
Remember your driver’s exam? It’s been a while, but it likely went something like this: You read the driver’s handbook and memorized the rules...
Turnover… But Not the Good Kind
The word “turnover” can make either your mouth water or your head hurt. Blueberry turnovers are one of my favorite sweets in the summer…...
Top 5 Posts in April
Employee turnover is currently high across sectors and is expected to continue to rise throughout 2018. It comes as no surprise then that two...
How to Lower Agent Attrition in Your Contact Center
The call center industry has one of the highest attrition rates in the world, and it is not a surprise. After all, who would...
Quick Tip: 3 Practices for Retaining Top Talent
As the job market continues to improve, holding onto skilled service staff will be a top challenge for contact centers. Competitive wages are no...
Agent Turnover Still No. 1 Challenge for Contact Centers
High agent turnover has been a leading source of frustration in contact centers for decades. Despite dealing with rapidly evolving technologies, digital channel expansion...
Top 5 Posts in December
Despite the flurry of holiday-related activities that take place in December, and the crunch time for centers in some sectors, Pipeline readers took the...
Regifting for 2017
Can you believe it? It’s now seven years since we first dedicated our end-of-year Agility Factor column to our worldwide contact center regifting initiative...
Contact Center Pipeline Magazine: Inside Our December 2016 Issue
December is always a wonderful time of reflection to examine our goals, accomplishments and challenges and to look forward to another opportunity in the...
Contact Center Pipeline Magazine: Inside Our October 2016 Issue
Here's what you'll find inside our October issue: FEATURE ARTICLES The Digital Workplace
By Susan Hash
Employees today have higher standards for digital technology in the workplace—and they’re...
Top 5 Posts in November
Staffing and agent engagement were the most read Pipeline posts in November. Our top five posts for the month included insights for incorporating customer...