Tag: agent burnout

Welcome, 2021! The new year always brings hope for new beginnings. Although COVID-19 is still the central focus of our everyday lives, the contact...

Employees everywhere are struggling with severe increases in stress and anxiety brought on by the coronavirus pandemic. Fear of being exposed to the virus...

The idiom “Open the Door” is defined by Merriam-Webster as “to make something easier.” Who isn’t interested in making something easier? Think back on...

Millions of students returned to the classroom in August, which is National Back to School Month in the United States. In the contact center...

Are your contact center agents increasingly late for work or calling in sick? Are quality and productivity declining while error rates and customer complaints...