Verint

Contact Center Challenges and Priorities for 2020

We just completed our fifth annual survey and had 275 participants chime in on their top three challenges and priorities. While I encourage you...

Highlights from the 2019 Challenges and Priorities Survey

With nearly 300 participants, Strategic Contact and Contact Center Pipeline proudly report the findings from our fourth annual Challenges and Priorities Survey. Here are...

Contact Center Challenges & Priorities for 2019

I hope you are as excited as I am to dive into the results from our fourth annual survey, with nearly 300 participants sharing...
Credit Union Contact Center Survey Results

Credit Union Contact Center Benchmarking Survey: The Results Are In

Credit union call centers are between a rock and a hard place. They recognize the need to raise their standards of service in response...
Contact Center Pipeline Blog