Customer Loyalty

The opening months of 2023 were gloomy with a tightening job market and a slowdown in business activity fueling fears of a recession....

Customers typically leave due to price, product or service issues. As a contact center leader, you may not have direct control over price setting...

There is no such thing as, “just an address change” or a “simple customer question.” Every interaction is a loyalty situation: How that interaction...

Some of the best lessons about customer service happen when you are the customer. In my case, I spent 20 years as a loyal...

I travel often, and so I am generally at one of the highest status levels for the airline I fly, the hotel where I...