Verint CX Automation
How Did You Get Here?

How Did You Get Here?

I have had the privilege to know Linda Harden, publisher of Contact Center Pipeline, for over three decades, since her ICMI days. I have observed her passion for this industry, and it runs long...
Helping the Centers That Help Others

Helping the Centers That Help Others

All of us rely on the selfless nonprofit organizations that exist to help others in need, whether directly or indirectly, by their actions that make a difference in others’ lives and, by extension, in...
Contact Center Pipeline Blog