Healthcare Contact Centers
“It’s time to shine” is simply a moment to show off one’s skills or abilities. For Healthcare (HC) Contact Centers, widely known as “Access...
How Did You Get Here?
I have had the privilege to know Linda Harden, publisher of Contact Center Pipeline, for over three decades, since her ICMI days. I have...
Helping the Centers That Help Others
All of us rely on the selfless nonprofit organizations that exist to help others in need, whether directly or indirectly, by their actions that...
