Agent Motivation

I read countless articles on how to reduce stress in the call center and often wonder, “Why is the contact center environment so traumatic?”...

I love movies. So, I was thrilled to win movie tickets as part of a contact center sales campaign back when I was an...

Pay is a critical consideration for most contact center employees in whether they stay or leave, and how they view their role—and many managers...

Incentives can be a valuable tool for reinforcing the right behaviors in your staff. The key to using incentives properly is to ensure continuous...

A growing number of companies are using gamification in the contact center to motivate agents to improve their performance and skills. “We’re finding that...