Zane Safrit
Zane Safrit spent his career in call center operations—from an entry-level CSR position to CEO. He is an author, blogger and hosts a Blog Talk Radio show on leadership, employee engagement and employee recognition.
9 Things My Latest Book on Employee Engagement Lacks
To keep my latest book—First, Engage Yourself—short enough to read over, say, a long lunch, I omitted nine things. 1. Buzzwords and Wonky Terms...
What’s the End You Have in Mind?
In The 7 Habits of Highly Effective People, Stephen Covey articulates this habit so clearly when he asks the reader to picture ... their...
Why Is Engagement Important?
A few thousand years ago, Aristotle articulated a simple truth when he wrote: Well begun is half-done. The first step, the step most often...
A New Approach to Employee Engagement
Albert Einstein defined insanity as ”doing the same thing over and over and expecting different results.“ Business books rarely start with quotes from Einstein or...
Practice Forgiveness
Have you heard of The Golden Rule? It’s common English phrasing is: Do unto others as you would have them do unto you. The Golden Rule,...
