Happy New Year!

Happy New Year's!

As we say goodbye to the old year and welcome the new, I want to send my warmest wishes to all of you. May the upcoming year be filled with hope, joy, and numerous opportunities for personal and professional growth.

Thank you for being a part of our Pipeline community. Your support and involvement have been invaluable, and we eagerly anticipate sharing many more memorable moments together in the year ahead.

Contact Center Pipeline made a holiday donation to Keesha Warrior Princess, a non-profit established to educate young women on the importance of early detection of breast cancer. To learn more and to donate, visit: https://warriorprincess.org

Wishing you the very best in 2024.

Linda Harden is President and Publisher of the monthly contact center management journal, Contact Center Pipeline. Our passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. Each month, well-respected industry leaders, practitioners and consultants present their insights, strategies, best practices and lessons learned to help run an effective and efficient operation.