Goodbye call centers!
This was recently sent to me by someone who questioned that call centers may be going away. It feels like chatbots may replace our need for human interaction, as this message suggests: The Chatbot can also help answer your questions quickly without the need for a human operator.
By the way, love the personalization in the email!!!
Begin forwarded message:
Subject: Resident ChatBot Features
Dear ^Occupant Name^,
We are excited to announce our new Chabot, [sic] Julie!!
This is what will be displayed when you log onto your portal. Julie is located at the bottom right corner of your resident portal and is available to help you 24/7.
The Chatbot can help answer your questions. These are some examples of what the Chatbot can help you with:
Balance Due.
Cancel Maintenance Request.
Early Termination Fees.
Late Fees.
Maintenance Requests.
Payment Setup.
Payment Setup Verification.
Pay Rent.
Resident Lease Information.
Resident Lease Renewal.
Update Your Profile.
The Chabot [sic] is available on the Resident Portal and in the Resident App to assist you.
The Chatbot provides buttons for you to choose from. These buttons allow you to take specific actions instantly. The Chatbot can also help answer your questions quickly without the need for a human operator. To start interacting with the Chatbot, go to the link below and login.
Sincerely,
Management
Are chatbots really the beginning of the end for contact centers? Tell us what you think in our Chatbot Poll:
Do you think Chatbots will replace the need for Contact Centers?
(Poll via SurveyMonkey)
