A Special Offer for Our 10th Anniversary: Celebrate with Us!

10TH Anniversary Issue of Contact Center Pipeline

March marks our 10th Anniversary of publishing Contact Center Pipeline, and we are celebrating! Start or Renew a Subscription this month… at no charge!

AND… refer three colleagues, and you’ll be entered in a drawing to win a $50 Visa gift card. (We will be drawing 10 winners!)

This is such an exciting time to be part of our contact center industry. I’ve said this before, but it really is true: There has never been a time in our history when customer interactions and experiences have had such a profound impact on our organizations. Remember back in the day when our only choices for doing business were in our local towns? Then, it began to open up to our states. Now, we have exploded onto the world scene. I can order a dress for my granddaughter from the U.K. as easily as I can from across town. With these amazing opportunities and choices, our customers only expect more from us… and when we don’t deliver, they’ll simply take their business to another organization that provides a better service experience.

I appreciate the opportunity you have given Contact Center Pipeline in these past 10 years to share information and start dialogues about how we can serve our customers better.

Thank you! Let’s make the next 10 even better!

Get your 12-month subscription or renewal today and join us on this amazing journey.

Linda Harden
Contact Center Pipeline

Linda Harden
Linda Harden is President and Publisher of the monthly contact center management journal, Contact Center Pipeline. Our passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. Each month, well-respected industry leaders, practitioners and consultants present their insights, strategies, best practices and lessons learned to help run an effective and efficient operation.