A Decade of Pipeline: We Want to Hear From You

10TH Anniversary Issue of Contact Center Pipeline
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Today, we’re announcing two new contact center surveys as part of our month-long 10th anniversary celebration. Industry research is valuable to everyone and we would love to have your participation. Give us your thoughts in either of these two short surveys and you’ll automatically be entered into a drawing for a $100 Visa gift card. Results of both surveys will be published in Contact Center Pipeline magazine and made available in the research section of our website.


The Future of the Contact Center
What does the future hold for contact centers? We’re gathering opinions on what impact contact center technology will have on customers, agents and companies.

2019 Voice of the Customer Survey
We want to better understand existing processes for gathering, processing and analyzing information about the customer experience.


Thank you for sharing your thoughts with us. We really appreciate your time! All information you enter is confidential and will be treated according to our privacy policy.

If you haven’t taken advantage of our 10th anniversary promotion, it ends this week. Get 12 months of Contact Center Pipeline magazine, plus unlimited access to contactcenterpipeline.com, including our industry research, at no cost. (No credit card required.)

Sign-up and get 12 months on us. If you find the information useful, we hope to have you stick around for another 12 months. Don’t wait, this offer ends March 31st.

AND… if you refer three colleagues for a free subscription, you will automatically be entered into a drawing for one of 10 $50 Visa gift cards.

Linda Harden
Linda Harden is President and Publisher of the monthly contact center management journal, Contact Center Pipeline. Our passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. Each month, well-respected industry leaders, practitioners and consultants present their insights, strategies, best practices and lessons learned to help run an effective and efficient operation.