End-of-Year Publisher Letter 2016

As the year draws to a close, I extend wishes to you and your loved ones for the happiest of holidays, and wish you each a very Happy New Year.

The end of 2016 marks the end of our seventh year in publication. This achievement is a credit to the Pipeline team who consistently make our publication the best in the industry. Year after year, Pipeline gets better because we are constantly challenging the possibilities of who we are and what we do. This year we welcomed two new team-members, Ellen to our production team, and Sarah in business development. Their contributions will help us push the boundaries even further.

Stopping to look back, it was a great year for Pipeline.

I am extremely proud of the exceptional work that we accomplished. In 2016, most notably, we published more than 120 original articles, 150 blog posts, conducted three industry surveys, and produced another series of Executive Talk videos.

Thank you for your continued support of our work!

I offer my sincere appreciation to our subscribers and for the ongoing efforts of the Pipeline staff, our contributors, and our sponsors that allow us to make all of this possible.

I hope that you enjoy this time with your friends and family. I wish you all the best for the holiday season and for 2017. I couldn’t be more excited about the plans we have for next year, and for the opportunity to continue serving the contact center industry.

As our way of saying thank you for your support, we’re maintaining our annual holiday tradition of offering free 12-month digital subscriptions the Pipeline magazine. Start your free subscription, or renewal, by completing the form below and we’ll take it from there…




    Linda Harden
    Linda Harden is President and Publisher of the monthly contact center management journal, Contact Center Pipeline. Our passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. Each month, well-respected industry leaders, practitioners and consultants present their insights, strategies, best practices and lessons learned to help run an effective and efficient operation.