March 2009… that was our first issue of Contact Center Pipeline.
It’s been six years since we launched our publication. I looked back to see what I wrote six years ago, and it looked pretty dismal… stuff like foreclosures, budget deficits, job layoffs, shrinking 401k plans…not very happy news. I discussed how all that affected our contact centers. Weaker economies and recessions affect the impact on staffing and hiring, training budgets, technology upgrades and enhancements. It wasn’t a time for the faint of heart!
Fast forward to March 2015… we’ve come a long way. We launched our new publication during all that mix up and it continues to grow. Foreclosures, unemployment rates and deficits have eased off. Companies are investing in their staff and their operations. It’s a brighter time although I’m still not sure it is for the faint of heart!
I thank you for your support and encouragement these past six years. To show my gratitude, please subscribe or renew your current subscription to Contact Center Pipeline for FREE. Just enter SIX in the coupon code during checkout and your shopping cart will be updated to $0. This offer is good for the month of March!