2015 Contact Center Training Survey
More organizations are focusing on employee learning and development as a critical component for building employee engagement and a successful culture. What does this trend mean for contact centers? Are contact centers seeing increased budgets and resources for training and development? How are centers leveraging development opportunities for various functional levels within the operation?
We developed this survey to learn more about current trends in contact center training—who receives ongoing training, what types of training and how much, and who is providing the training.
This survey is now closed. Thank you to all participants. The results were published in the April 2015 issue of Contact Center Pipeline.