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cost management

Minimizing Contact Center Costs

Driving Margins by Minimizing Contact Center Costs

Understanding your contact center costs is vital to successful management and administration of your center. Before we begin the discussion about reducing your cost...
Training Budget Part2

The Cost of Attrition

It’s been a busy few weeks, so I wanted to follow up on a couple of questions I received at the SWPP Conference around...
Long Term Cost Management

Long-Term Cost Management

Managing expenses in a contact center is tricky business. We have to remember that the transactions we handle are done in a partnership with...