Tag: vendor management
Outbound Call Centers: Finding the Right Mix of Tools, Processes and People
Selling a product or service over the phone isn’t easy—ask anyone who’s ever done it for a living. But businesses of all types and...
The Three Ms of Implementation
Three management factors play a key role in technology implementation success: Project, Change and Vendor Management. Most organizations focus on project management (PM)—the discipline of...
Top 5 Reasons Contact Centers Miss the Mark on Technology Implementation and Support
Contact centers rely on technology to meet their business goals, manage their operations, and interact with customers in a variety of media. Unfortunately, they...
