Tag: understaffing
Volume Reduction Is a Multichannel Opportunity
Our annual challenges and priorities survey, as well as our project experience, show that high attrition, absence and adherence issues, and the uphill battle...
Surviving a PR Nightmare: Tactics for the Contact Center
Every contact center should have a comprehensive recovery plan for the “typical” disaster. Whether caused by fire, flood, earthquake or other similar event, being...
Handling a Severe Staffing Shortfall
Understaffing is a fairly common occurrence in most contact centers, but there may be times when your center experiences a severe staffing shortage. We’re...
