Tag: Statement of Work
Buyer’s Guide to Cloud Solutions
Affordable contact center technology solutions abound in today’s market. Centers can implement cloud-based applications with far shorter lead times than premise-based solutions. They’re especially...
Cloud Ushers in “New Rules” for Technology Selection
Procurement processes are undergoing change in concert with the revolution ushered in by cloud solutions. Buyers want the benefits of advanced technology without the...
Cloud-based Solutions Need a Good SOW
The cloud is a strong contender for contact center technology today, and the market hype makes it look as simple as buying a mobile...
