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Contact Center Thieves and Holiday Hackers

Thwarting Thieves and Hindering Holiday Hackers

Holiday spending and the quickly evolving ways people buy and sell things was on my mind on a recent trip that took me through...
Are You Listening? Yes I Am. Great, Now Act on What You Heard from Me!

Welcome to 2018! A Groundswell Is Rising. Are You Ready?

In June 2017, at Call Center Week in Vegas, OpenText Qfiniti received the Workforce Optimization Provider of the Year Award. During the evening gala,...
Are You Listening? Yes I Am. Great, Now Act on What You Heard from Me!

PCI Compliance: An Overview of PCI Standards

Did you know that your marketing organization has invested significant dollars in brand awareness and developing a strong business reputation? Do you know that...
Contact Center Experts share their thoughts on the year ahead

A Look Ahead: 17 on ’17 (Part 2)

It's the start of a brand-new year with new budgets, plans, outlooks and predictions. What’s in store for contact centers in 2017? We asked...