Tag: online training
Four Proven Practices to Elevate the Impact of Your Online Training
In the mad scramble to move more than 90% of our nation’s contact center agents to work at home, the focus was on technology—keeping...
Differentiate Your Brand Through Proactive Customer Service
Every person with purchasing power can be turned into a loyal customer, but it needs to start with the customer experience.
An all-too-frequent scenario...
Planning for Disaster: 5 Tips for a Bulletproof Virtual Training Plan
Nothing can short-circuit an online class faster than “technical difficulties.” I’ve seen so many talented facilitators prepped and ready to deliver their carefully planned...