Tag: morale

If I Were a Rep . . .

If I Were a Rep . . .

Kathleen Peterson -
Surprising ways to motivate your contact center agents

Surprising Ways to Motivate Your Agents

Mike Aoki -
A common cause of customer service new-hire turnover in contact centers

Quick Tip: Show Appreciation for Agents Working Holidays

Susan Hash -
As leaders of the customer experience we should encourage doing your best

Don’t Worry—Be Happy

Kathleen Peterson -
High Agent Turnover

High Turnover: Are Your Core Agents Suffering?

Eric Berg -